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How do I check my account through the Internet?
Step one: If you are a first time user, contact the appropriate staff member to get a password and your family account number. If you already have the account number information go directly to step two!
Step two: Go to the login page. Follow the prompts provided to check on your family's current balance, an individual child's account history, and charges each day.Back to the top
What is a family account number?
A family account number is a number assigned to each family so that the family has one account and one balance. Your district may not use the family accounts. For those that do, parents only need to write one check, and visit one place to manage the entire family account.Back to the top
How do I find out my family account number?
Contact the appropriate staff member in your district.Back to the top
What if I forget my password?
You can get your password and your family ID number if you know and have access to the email address we have on record. Otherwise, contact the appropriate staff member.Back to the top
When are overdue letters sent?
TotalK12 allows schools to use a variety of methods to notify parents about low balances. In order to find out what methods your district employs you should contact them directly.Back to the top
Why is my balance dropping so fast?
It could be any number of reasons, such as breakfast charges, ala carte charges, second lunches, etc. The exact record of usage can be found by logging in.Back to the top
Can I set a spending limit for my child?
Yes, you can do that on the settings page (under reports) for each child on your account.Back to the top
What if I cannot afford to send lunch money?
If you find yourself in a difficult financial situation you may want to look into free and reduced meals. You can find information about free and reduced meals by logging in. You may also want to consider sending a lunch with your child. Many children bring their own lunches regularly anyway, so it will not call attention to those who choose to do so.Back to the top
Who do I contact if I have questions that I still can't answer?
Contact the appropriate staff member in your district.
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